Shipping policy

Shipping Policy

Last Updated: August 31, 2026

At Omama Studio, we aim to process and deliver your order as quickly and safely as possible. Please review the following shipping terms before placing your order.

1. Order Processing

  • Orders are usually processed within 2–5 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, promotions, new launches, or peak seasons, processing may take longer than usual.

  • Orders may be contacted for confirmation before dispatch, particularly for Cash on Delivery (COD) orders.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time is:

  • Major Cities: 2–4 business days

  • Other Cities & Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier coverage.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, operational issues, or circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order size or weight

  • Promotional offers

  • Shipping method

Any free-shipping promotion will be subject to the terms and conditions specified for that particular offer.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations within Pakistan.

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Our team or courier partner may contact you to confirm your COD order before dispatch.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication channel.

You can use the tracking details to check the status of your shipment with our courier partner.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Omama Studio will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Unavailability of the recipient

  • Failure to respond to courier calls

If a parcel is returned to us due to an incorrect address or repeated delivery failure, additional shipping charges may apply if the customer requests re-delivery.

7. Delayed Deliveries

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside our control, including:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Road closures

  • High order volumes

  • Natural disasters

  • Other unforeseen circumstances

We will assist you in following up with the courier where possible, but Omama Studio cannot guarantee a specific delivery date.

8. Failed Delivery & Refused Orders

If a customer refuses to accept a parcel or repeatedly fails to receive an order, the parcel may be returned to Omama Studio.

Customers may be required to pay applicable shipping or re-delivery charges for a new shipment.

Repeated refusal of COD orders may result in COD being unavailable for future orders.

9. Damaged Packages

If your parcel appears visibly damaged upon delivery, please contact Omama Studio Customer Support as soon as possible.

We recommend taking clear photos/videos of the package and recording an unboxing video when opening your order.

For information regarding damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

10. International Shipping

Currently, Omama Studio primarily ships within Pakistan.

If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes, and other fees will be communicated at the time of purchase.

Any customs duties, import taxes, or additional charges imposed by the destination country will generally be the customer's responsibility.

11. Delivery Confirmation

An order will be considered delivered once the courier confirms delivery to the provided address or an authorized recipient.

Customers should ensure that someone is available to receive the parcel at the provided delivery address.

12. Contact Us

If you have any questions regarding your order or shipment, please contact Omama Studio Customer Support through our official contact channels listed on our website.

We’ll be happy to assist you with your order.

Thank you for shopping with Omama Studio.