Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

At Omama Studio, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet our quality standards, we’re here to help.

Please read the following policy carefully before placing your order.

1. Eligibility for Returns

We accept returns or exchanges only if:

  • The product received is damaged or defective.

  • You received the wrong product, color, or size due to an error on our part.

  • The product has a manufacturing defect.

To be eligible, the item must:

  • Be unused and unworn.

  • Be in its original condition and packaging.

  • Have all original tags and labels attached.

  • Not have any stains, perfume/fragrance, makeup marks, washing marks, alterations, or other signs of use.

2. Return Request Period

Return or exchange requests must be submitted within 3 days of receiving your order.

Requests submitted after this period may not be accepted.

To request a return or exchange, please contact us through our official customer support channels and provide:

  • Order number

  • Customer name and contact number

  • Reason for the return

  • Clear photos/videos of the product and issue

Our team will review your request and confirm whether the item qualifies for a return or exchange.

3. Size & Change-of-Mind Returns

We recommend carefully checking our size chart before placing your order.

Returns or exchanges due to:

  • Change of mind

  • Incorrect size selected by the customer

  • Color preference

  • Personal preference

  • Difference in appearance caused by screen/display settings

may not be accepted.

However, Omama Studio may offer an exchange as a goodwill gesture where possible, subject to product availability and applicable delivery charges.

4. Sale & Discounted Items

Items purchased during a sale, promotional campaign, clearance sale, or special discount offer may be non-returnable and non-refundable, unless the item is received damaged, defective, or incorrect.

Any special return conditions applicable to a promotion will be clearly mentioned at the time of purchase.

5. Exchange Policy

If your return is approved, we may offer an exchange for:

  • The same product, subject to availability; or

  • Another available product of equal or higher value, with the price difference payable by the customer.

If the requested replacement is unavailable, Omama Studio may offer an alternative solution at its discretion.

6. Refund Policy

Refunds are issued only for approved cases where a replacement or exchange cannot reasonably be provided.

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another agreed method.

Original shipping/delivery charges are generally non-refundable.

For Cash on Delivery (COD) orders, any approved refund will be processed using a suitable refund method communicated by our customer support team.

7. Return Shipping Charges

If the return is due to an error by Omama Studio, such as receiving a wrong or defective item, Omama Studio will bear the applicable return shipping cost.

If the return/exchange is requested for reasons that are not due to an error or defect on our part, the customer may be responsible for the applicable delivery and return shipping charges.

8. Damaged or Incorrect Items

Please inspect your parcel as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery and provide clear photos/videos showing the issue.

We strongly recommend recording an unboxing video when opening your parcel. This may be required to verify damage, missing items, or other delivery-related issues.

9. Items That Cannot Be Returned

The following items are generally not eligible for return or exchange:

  • Worn or used products

  • Washed products

  • Products with stains, makeup, perfume, or other marks

  • Products without original tags

  • Altered or customized products

  • Products damaged after delivery due to customer handling

  • Products returned after the eligible return period

  • Sale/clearance items where the sale terms state that they are final sale

10. Order Cancellation

Orders may be cancelled only if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, repeated refusal or cancellation of dispatched orders may result in restrictions on future COD purchases.

11. Product Color & Appearance

We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device, screen brightness, lighting, and display settings.

Minor differences in color or appearance that occur due to these factors will not normally qualify for a return or refund.

12. Return Inspection

All returned products are subject to inspection.

Omama Studio reserves the right to reject a return or exchange if the product does not meet the conditions stated in this policy.

The final decision regarding eligibility will be made after the returned product has been inspected.

13. How to Request a Return

To initiate a return or exchange, contact Omama Studio Customer Support with your order details within the applicable return period.

Please include:

Order Number:
Name:
Phone Number:
Reason for Return:
Photos/Videos of the Product:

Our customer support team will guide you through the next steps.

14. Policy Changes

Omama Studio reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order with Omama Studio, you acknowledge and agree to the terms of this Return & Refund Policy.

Thank you for shopping with Omama Studio.