Shipping Policy

Shipping Policy



Everything you need to know about how your order gets to you. If anything here isn't clear, message us at omamastudios.com@gmail.com or Whatsapp Us 03715927142— we're happy to explain.




Order Processing Time

Once you place an order, we need [PROCESSING TIME — e.g. 1–2 business days] to check stock, quality-check the item, pack it and hand it to the courier.


  • Orders placed before [CUT-OFF TIME — e.g. 4:00 PM PKT] on a business day begin processing the same day.
  • Orders placed after that, or on a Sunday or public holiday, begin processing the next business day.
  • During sales, launches and Eid season, processing can take 1-2 days. We'll flag this on the site when it applies.
  • Pre-order and made-to-order items have their own timeline, shown on the product page.

You'll get an email or SMS with tracking details the moment your parcel is dispatched.




Shipping Methods

We deliver across Pakistan through [COURIER PARTNERS — e.g. TCS, Leopards, PostEx, Trax]. The courier assigned to your order depends on your city and what gives you the fastest route.


Method

Where

Estimated delivery

Standard delivery

Nationwide

[3-5 Working days]




Delivery Timeframes

Counting business days from dispatch, not from when you ordered:


  • [MAJOR CITIES — e.g. Karachi, Lahore, Islamabad]: [3-5 Working days]
  • Other cities and towns: [3-5 working days]
  • Remote and rural areas: [6-8 working days]

Business days are Monday to Saturday, excluding public holidays. These are estimates provided by our couriers, not guarantees.




Shipping Costs

  • Standard delivery: 250 per order
  • Free delivery on orders over PKR 10,000


Your exact shipping cost is calculated and shown at checkout before you pay.




Tracking Your Order

When your parcel is dispatched, we'll send you a tracking number by [EMAIL / SMS / WHATSAPP].


  • Tracking can take up to [24 hours] to start updating after dispatch. An inactive number in the first few hours is normal.
  • Track directly on the courier's website using the number we sent.
  • If your tracking hasn't moved in 2 days, contact us and we'll chase it with the courier ourselves.


Delivery Issues and Delays

Nobody home when the courier arrives. Most couriers attempt delivery 1 time and will usually call first. Keep your phone reachable on the delivery day — unanswered calls are the single biggest cause of failed deliveries. After the final attempt, the parcel returns to us, and re-sending it will cost PKR 250.


Wrong or incomplete address. We ship to the address you enter at checkout. If it's wrong, tell us within 2 within 2 hours of ordering and we'll correct it free of charge. Once dispatched, changes may not be possible, and a parcel returned for a bad address may incur a re-delivery charge.


Parcel is late. Delays happen — weather, road closures, courier backlogs, public holidays, security situations. If your order is more than 9 past the estimated window, contact us with your order number and we'll investigate immediately.


Parcel marked delivered but not received. Check with family, security staff, neighbours and building reception first, as couriers often leave parcels with them. If it's still missing, tell us within 24 Hours of the delivery date and we'll open a formal trace with the courier.


Parcel arrived damaged. Take photographs of the outer packaging and the contents before removing anything, and send them to 03715927142 within24 hours of delivery. We'll arrange a replacement or refund. See our Return and Refund Policy for full details.


Missing item from your order. Contact us within 24 hours with your order number and a photo of everything you received, and we'll sort it out.




A Few Things to Know

  • We cannot deliver to PO boxes.
  • Risk in the goods passes to you once the parcel is delivered to your address or handed to you.
  • For cash-on-delivery orders, the full amount must be paid to the courier at delivery. Parcels cannot be opened before payment — courier policy, not ours.